Privacy Policy

Dear Customer/Supplier:

Pursuant to Articles 9, 15, and 16 of the Federal Law on the Protection of Personal Data Held by Private Parties, we hereby inform you that Hospedaje Efectivo, S. de R.L. de C.V., with registered address at Callejón Morelos 103, Col. Xochimilco, Oaxaca, Mexico, is responsible for collecting your Personal Data and Sensitive Personal Data, its use, and its protection.
Therefore, we hereby inform you of the following:

Hospedaje Efectivo, S. de R.L. de C.V. We will process your personal data for the purpose of carrying out activities and procedures aimed at fulfilling the obligations arising from any commercial and/or legal relationship we establish with you. These are considered primary purposes, which include:

Providing the services and products you request, including accommodation, food and beverages (restaurant and bar), room service, massages, events, 24-hour internet access, and safe deposit boxes.
Confirming your identity and/or that of your legal representative.
Establishing contact with you.
Allowing you access to our facilities.
Understanding and addressing your needs.
Verifying the information you provide.
Preparing quotes for our products and services.
Sending you the requested products.
Enforcing the warranties on our products and/or services.
Complying with applicable legal requirements.
Preparing and sending you invoices.
Video recording our facilities for security purposes.
Manage debt collection.
Enable the management, administration, and security of your personal data, and maintain physical, electronic, and procedural safeguards of your personal data in accordance with applicable laws and regulations.
Maintain physical, electronic, and procedural safeguards of your personal data in accordance with applicable laws and regulations.

Additionally, we will process your personal data for other secondary purposes, which do not originate from or are not necessary for the legal and/or commercial relationship we establish with you, including:

To provide you with information about event planning.
To participate in our loyalty programs.
To send you newsletters, promotions, and special offers, as well as other marketing and prospecting communications about our services or products; to conduct surveys, sweepstakes, and contests. We may provide these communications online, by email, by telephone, via mobile device or text message (including SMS and MMS), and by postal mail.
We may aggregate your personal information with data from third parties for analytical, statistical, and consumer pattern review purposes.
To integrate and maintain an updated customer and guest database.
To provide you with service through our website and process your comments, suggestions, complaints, and clarifications.

Changes to the Privacy Notice.

Hospedaje Efectivo, S. de R.L. de C.V. reserves the right to make changes or updates to this Privacy Notice at any time to address legislative or jurisprudential developments, internal policies, new requirements for the provision or offering of its products and services, or due to business practices.

You may exercise your rights to rectification, access, erasure, and object to the processing of your personal data, as well as to limit its use and disclosure, through our personal data protection department.